South - Privacy Policy

Privacy Policy
Studio South Limited recognises the importance of your privacy and understands that the security of your personal information is important to you. We are committed to protecting your privacy and complying with the Privacy Act 2020 (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

What personal information do we collect?
The personal information we collect about you depends on your interactions with us and what you choose to share with us.

The personal information we collect about you may include:

• name;

• mailing or street address;

• email address; and

• phone number.

We may also need to collect sensitive information about you in certain instances. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. We will ensure we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

We ensure to collect personal information directly from you unless we are authorised under New Zealand law to collect the information from another source.

How do we collect your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• provide you with information or services that you request from us;

• deliver to you a more personalised experience and service offering;

• improve the quality of the services we offer;

• internal administrative purposes;

• marketing and research purposes;

How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• interact with us over the phone;

• interact with us in person;

Disclosure of personal information to third parties
We may disclose your personal information to third parties when it is necessary for a purpose directly related to a function or activity of our business, in accordance with the Privacy Act 2020. We will take reasonable steps to ensure that those third parties are also compliant with the Privacy Act 2020. For example, we may disclose your personal information to:

• our third party service providers (for example, our IT providers);

• our marketing providers; and

• our professional services advisors.

Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of New Zealand, including in [insert overseas countries where third parties are located / have servers].

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that the overseas entities provide comparable safeguards to those in the Privacy Act 2020. We will only transfer personal information to countries where we are satisfied that the information will have appropriate protection.

How do we protect your personal information?
We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our premises and databases / records;

• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; and

• having technological measures in place (for example, anti-virus software, fire walls).

Online activity

Our website uses cookies. A cookie is a small data file composed of alphanumeric characters that our website places on your device with your permission. These cookies are capable of recognizing when your device has previously visited our website, this allows us to differentiate you from other users. This enhances both your user experience and the performance of our website.

We do not use cookies to identify you personally, but solely to enhance your experience on our website. If you prefer not to use cookies, you have the option to modify your internet browser's settings to prevent it from automatically downloading cookies. However, please note that disabling or blocking cookies may impact your browsing experience and the functionality of our website.

Website analytics

Our website uses [insert relevant analytics service] to help us better understand visitor traffic, so we can improve our services.

Direct marketing

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will try to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

[Drafting notice: If you use additional service providers that track online activity, this section should be amended to include their processes].

Retention of personal information
We will only keep your personal information for as long as it is necessary for us to perform our functions and or provide our products and services or as required by law.

How to access and correct your personal information
We will use best endeavours to ensure your personal information is kept accurate, complete and up to date.

If you would like to access and / or correct the personal information we hold about you, please contact us through our website.

Links to third party sites
Our website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints
If you have a complaint about how we handle, process or manage your personal information, please contact us through our website.

If you are not satisfied with our response, you have the right to contact the Privacy Commissioner to lodge a complaint.

https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/

How to contact us
Please contact us with any queries or if you require any assistance through our website.